Frequently Asked Questions
WHERE DO YOU SELL YOUR PRODUCT?
We currently sell online, in our showroom in Dallas, via select retailers and at pop-ups. Check our website to get up to date details on where we're heading next.
WHAT ARE YOUR SHOWROOM HOURS?
Come see us in our Dallas showroom on Tuesday through Friday between 10am and 4pm. There is no need to make an appointment.
DO YOU OFFER CUSTOM ORDERS?
Custom orders are generally for bridal and other events with an order quantity of 10 or more. Please note that we currently do not offer discounts on custom orders. Please contact email@example.com with any questions about orders for your special event.
HOW DO I CARE FOR MY PIECE?
For our Flores collection or Valle Feliz collection, please wash and dry on delicate settings and iron on low. Or you could dry clean it. For any piece with silk embroidery, the Deshilado collection, the Ave collection, the Guatemalan collection and Blanco collection, dry clean only.
DO YOU OFFER GIFT CARDS?
Yes! Email us at firstname.lastname@example.org and we can issue a gift card. Or you can purchase one online.
I'M INTERESTED IN HOSTING A TRUNK SHOW. WHO DO I CONTACT?
Please send us an email to email@example.com and let's talk.
I AM LOOKING TO CARRY MI GOLONDRINA IN MY RETAIL STORE?
Please send us an email to firstname.lastname@example.org. We are not expanding wholesale partnerships at the moment but we look forward to staying in touch.
I'M LOOKING TO COORDINATE PHOTOS WITH MY FAMILY. CAN I COORDINATE MY DRESS WITH MY CHILD?
Please send us an email to email@example.com. We would be thrilled to help you with this.
DO YOU OFFER GIFT WRAPPING?
Yes! Every item comes beautifully wrapped and ready for giving, but feel free to let us know if you are ordering something as a gift and we can include a customized message.
Shipping + Delivery
All orders will be processed within 24 to 48 hours from purchase. We offer three domestic shipping options - 1) USPS Ground, 2) FedEx Standard 2 Day and 3) FedEx Standard Overnight. *Orders placed after 2pm CT on Friday will be processed on Monday.For USPS Ground shipments, please allow 2-5 business days for arrival. Orders are shipped from Dallas with a $7.50 flat fee. FedEx 2 Day and Overnight shipping is available Monday through Friday on orders placed by 2pm CST. Please note that overnight and 2 Day shipments will arrive by 8PM on either the next business day or in 2 days. FedEx 2-day orders placed on Friday will be delivered on Monday. If you need your order further expedited, please email us at firstname.lastname@example.org. International packages will incur a flat fee of $40 and are sent via DHL. International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. Once your order has been shipped you will receive a shipping confirmation email with package tracking details. Please note that this shipping time is an estimation based on the product availability. If an item you have ordered is on backorder, we will contact you with an estimated shipping date.
Returns + Exchanges
All items are personally inspected to make sure you receive everything in perfect condition! We want you to be completely happy with your purchase. If you would like to return or exchange your item, please email email@example.com and we will email you a pre-paid return label. Once your return has been received, your refund will be processed.To make an exchange, please follow the return process (stated above) and place a new order for your desired product.
Please consult the fit guide on the product pages for specific fit guidance. Our tailored feminine pieces are meant to fit loosely and comfortably.
Generally, our sizes run: X-Small: 0; Small: 2-4; Medium: 6-10; Large: 12-14
If you have further questions, please feel free to reach out to firstname.lastname@example.org. We would love to help you find your perfect size.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To quickly process your transactions, To send periodic emails regarding your order or other products and services.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It will not affect the user’s experience that make your site experience more efficient, but some of our services will not function properly. However, you can still place orders.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Feel free to contact us with any questions regarding our Privacy + Security policy: email@example.com
Policy effective date: June 13, 2016